Privacy policy

Privacy Policy for Famora Jewelry

Last updated: November 26, 2024

This Privacy Policy describes how Famora Jewelry (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from famorajewelry.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you, the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as set out below. The information that we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Contact details: Your name, address, phone number, and email.
  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Your username, password, security questions, and other information used for account security purposes.
  • Customer support information: The information you choose to include when contacting us for customer support, such as messages through the Services.

You may elect not to provide certain information, but doing so may prevent you from using or accessing some features of the Services.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Device information
  • Browser information
  • Information about your network connection
  • Your IP address
  • Other information regarding your interaction with the Services

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services (e.g., Shopify).
  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide products or services you have requested.

When you interact with our Site or Services (e.g., open or click on emails, visit our website, or interact with advertisements), we, or third parties we work with, may collect certain information using online tracking technologies such as cookies, web beacons, and other technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, "Third Party Websites and Links."

How We Use Your Personal Information

We use your personal information in several ways, including:

  • Providing Products and Services: To fulfill orders, process payments, send notifications related to your account or purchases, arrange for shipping, facilitate returns and exchanges, and manage your account.

  • Marketing and Advertising: To send marketing, advertising, and promotional communications (e.g., via email, text message, or postal mail), and to show you advertisements for products or services, tailored to your preferences.

  • Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activity. We also recommend that you keep your account credentials secure and do not share them with others.

  • Communication and Service Improvement: To provide customer support, respond to inquiries, and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies used to power our store with Shopify, see Shopify's Cookie Policy. We use Cookies to improve our Site and Services, to remember your preferences, run analytics, and understand how users interact with the Services.

Most browsers automatically accept Cookies by default, but you can modify your browser settings to reject or remove Cookies. Please note that blocking or removing Cookies may affect your experience on the Site and prevent certain features from working properly.

We do not respond to "Do Not Track" signals as the Site is not designed to do so.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • Service Providers: Vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, shipping).

  • Business and Marketing Partners: To provide services and advertise products or services to you.

  • Affiliates and Corporate Group: For legitimate business purposes, such as operating our business and supporting our Services.

  • Business Transactions: In connection with a business transaction such as a merger, sale, or bankruptcy.

  • Legal Obligations: To comply with legal requirements or respond to subpoenas, search warrants, or similar requests.

  • Consent: When you direct or consent to disclosure of your information to third parties.

Categories of Personal Information Disclosed

Over the past 12 months, we have disclosed the following categories of personal information:

  • Identifiers (e.g., contact details, order and account information)
  • Commercial information (e.g., order and shopping data)
  • Internet or network activity (e.g., Usage Data)
  • Geolocation data (e.g., IP address or other technical measures)

These disclosures may be made to service providers, marketing partners, or other recipients, as outlined in the "How We Disclose Personal Information" section.

Third Party Websites and Links

Our Site may provide links to third-party websites. We are not responsible for the privacy or security practices of these sites. Please review their privacy policies and terms before sharing personal information. Information shared on public platforms, including social media, may be visible to other users and subject to their privacy policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at the email address below to request its deletion.

We do not knowingly "share" or "sell" personal information of individuals under 16 years of age as defined in applicable law.

Security and Retention of Your Information

While we take reasonable steps to protect your personal information, no security measure is 100% secure, and we cannot guarantee the absolute security of your information. We recommend not using insecure channels to communicate sensitive or confidential information.

We retain personal information as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the following rights in relation to your personal information:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Delete: Request that we delete your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Request a copy of your personal information in a portable format.
  • Restriction of Processing: Ask us to restrict processing of your personal information.
  • Withdrawal of Consent: If we rely on consent to process your information, you may withdraw it at any time.
  • Appeal: Appeal any decision we make regarding your request.

To exercise these rights, please contact us using the contact information below. We will respond to your request in accordance with applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are dissatisfied with our response, you may file a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. We may use legal mechanisms such as the European Commission's Standard Contractual Clauses to ensure that your data is adequately protected when transferred outside of Europe.

Contact

For questions about this Privacy Policy or to exercise any of your rights, please contact us at:

Email: famorajewelry@gmail.com